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  • Boat Dealer Supply fully complies with the Fair and Accurate Credit Transactions (FACT) Act of 2003, the Federal Trade Commission (FTC), Federal Bank Regulatory Agencies, and the National Credit Union Administration (NCUA) and their regulations called THE RED FLAG RULES.
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frequently asked questions
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Questions About Boat Dealer Supply's Promotional Products

- Why are your prices so much lower than your competition?
- How long will it take to receive my order?
- Can you put logos on your items?
- Do you have logos in stock, or do I have to supply them?
- Can you print my company logo on your items?
- What type of computer artwork files do you accept?
- What different types of payment do you accept?
- Can I see and approve my artwork before it goes to print?
- Can I fax my order to you?
- Will someone respond if I leave a voice message after hours?
- How can I check the status of my order?
- Are there "real" customer service representatives available to help me?
- Where is Boat Dealer Supply located?
- What are your business hours of operation?
- Will my shipping costs be exactly as computed on the website?

  • Why are your prices so much lower than your competition?
    •  Our almost 75 years of experience and top credit rating enables us to do business with the best factories resulting in better products, lower prices, and faster service. Please compare our prices with the competition.
  • How long will it take to receive my order?
    •  Order times vary depending on which items you order. Stock items are typically shipped the same day they are ordered. Custom imprinted and drop-ship items may take 2-4 weeks.
  • Can you put a boat logo on your items?
    •  Yes. If you are an authorized dealer for that boat manufacturer, we will imprint boat logos on many of our items.
  • Do you have logos in stock, or do I have to supply them?
    •  We stock hundreds of logos. You must have authorization from the manufacturer to use those logos.
  • Can you use my company/product logo to print on one of your items?
    •  Yes, we can add your logo to most of our products. Simply send the art and copy to us, and we will transfer your logo, design, or copy onto the products of your choice.
  • What type of computer artwork files do you accept?
    •  We accept anything from a hard copy of your art to electronic files. We accept .pdf or .eps files in Illustrator CS3, Freehand 10, InDesign CS2 4.05, Photoshop CS3 (some applications) in Mac format. All digital artwork and fonts must be converted to outlines (vector/paths) before emailing. Please fax us a copy of your artwork, so we can compare it against your emailed artwork. We accept .jpg and .gif files for viewing purposes only.
    Your first layout is provided free of charge for your convenience. Subsequent layouts or changes are $25.00 each. All art charges are completely waived when you submit your order within 30 days of first layout.
  • What different types of payment do you accept?
    •  We accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER.
  • Can I see and approve my artwork before it goes to print?
    •  Of course. We will email or fax a copy of the layout for your approval before sending it to processing. We will call you with any questions.
  • Can I fax my order in to you?
    •  Yes. You can fax your order toll free, to 1-800-537-6031.
  • Will someone respond if I leave a voice message after hours?
    •  Yes. If you call us after 7:00 pm EST, please leave a message with your name and phone number, and one of our customer service representatives will contact you on the next business day.
  • How can I check the status of my order?
    •  You can check the status of your order by calling our office at 1-877-436-2628(BOAT). A customer service representative will be able to give you a full report on the status of your order. You will receive a confirmation email containing your order number upon placing your order. Please keep this email for your records.
  • Are there "real" customer service representatives available to help me?
    •  Yes. Despite all of today's new technology, customer service is still a priority at Boat Dealer Supply. If you are tired of being answered by a recording, call one of our experienced representatives who will answer your questions and place your order the old fashioned way - person to person!
  • Where is Boat Dealer Supply located?
    •  Our office is located in Troy, Michigan, the Great Lakes State.
  • What are your business hours of operation?
    •  Our office is open from 8:30 am to 7:00 pm EST Monday through Thursday and 8:30 am to 5:00 pm on Friday. If you don't reach us during office hours, please leave us a message, and one of our representatives will return your call on the next business day.
  • Will my shipping costs be exactly as computed on the website?
    •  We have tried to perfect our computing of shipping costs. However, in some instances we need to make adjustments. In those cases where final shipping costs differ from those generated on the website, we will reflect those differences in your final billing. Whenever possible, we ship multiple items in the same box to save you shipping costs.

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