Questions About Boat Dealer Supply's Promotional Products
Why are your prices so much lower than your competition?
Our almost 75 years of experience and top credit rating enables us to do business with the best factories resulting in better products, lower prices, and faster service. Please compare our prices with the competition.
How long will it take to receive my order?
Order times vary depending on which items you order. Stock items are typically shipped the same day they are ordered. Custom imprinted and drop-ship items may take 2-4 weeks.
Can you put a boat logo on your items?
Yes. If you are an authorized dealer for that boat manufacturer, we will imprint boat logos on many of our items.
Do you have logos in stock, or do I have to supply them?
We stock hundreds of logos. You must have authorization from the manufacturer to use those logos.
Can you use my company/product logo to print on one of your items?
Yes, we can add your logo to most of our products. Simply send the art and copy to us, and we will transfer your logo, design, or copy onto the products of your choice.
What type of computer artwork files do you accept?
We accept artwork as a hard copy (on paper) or an electronic file. Our art department works in Macintosh format using Adobe Creative Suite 6 (Illustrator CS6, Photoshop CS6, InDesign CS6). We accept any file created in Adobe Creative Suite 6 or less. Please convert all fonts to outlines before sending, or provide the font file(s). We prefer vector art in eps or pdf format. WE USE JPG FILES FOR VIEWING PURPOSES ONLY AND CANNOT SUBMIT THIS FORMAT TO THE FACTORY FOR PROCESSING. Always fax us a hard copy of your artwork so we can compare it to the emailed version.
What different types of payment do you accept?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER.
Can I see and approve my artwork before it goes to print?
Of course. We will email or fax a copy of the layout for your approval before sending it to processing. We will call you with any questions.
Can I fax my order in to you?
Yes. You can fax your order toll free, to 1-800-537-6031.
Will someone respond if I leave a voice message after hours?
Yes. If you call us after hours, please leave a message with your name and phone number, and one of our customer service representatives will contact you on the next business day.
How can I check the status of my order?
You can check the status of your order by calling our office at 1-877-436-2628 (BOAT). A customer service representative will be able to give you a full report on the status of your order. You will receive a confirmation email containing your order number upon placing your order. Please keep this email for your records.
Are there "real" customer service representatives available to help me?
Yes. Despite all of today's new technology, customer service is still a priority at Boat Dealer Supply. If you are tired of being answered by a recording, call one of our experienced representatives who will answer your questions and place your order the old fashioned way person to person!
Where is Boat Dealer Supply located?
Our office is located in Troy, Michigan, the Great Lakes State.
What are your business hours of operation?
Our office is open from 8:30 am to 6:30 pm EST Monday through Thursday and 8:30 am to 5:00 pm on Friday. If you don't reach us during office hours, please leave us a message, and one of our representatives will return your call on the next business day.
Will my shipping costs be exactly as computed on the website?
We have tried to perfect our computing of shipping costs. However, in some instances we need to make adjustments. In those cases where final shipping costs differ from those generated on the website, we will reflect those differences in your final billing. Whenever possible, we ship multiple items in the same box to save you shipping costs.